Privacy Policy
Last updated: August 26, 2025
Who we are
FulCross Pro LLC (“FulCross Pro,” “we,” “us,” or “our”) provides third-party logistics and fulfillment services. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, interact with us, use our services, or apply for a job.
Scope
This policy applies to:
- Visitors to fulcrosspro.com
- Current and prospective customers and their representatives
- Job applicants who submit information through our Careers/Talent Pool or Employment forms
Information we collect
Information you provide directly
- Contact details: name, email, phone, company, role
- Business information: pickup/delivery addresses, order references, SKUs, PO/BOL numbers, notes
- Forms and support: messages, attachments, preferences
- Careers: resume/CV, work history, skills, certifications (e.g., forklift), shift availability, authorization to work
Information collected automatically
- Device and usage data: IP address, browser and device type, pages visited, time on page, referrer URL
- Cookies and similar technologies: for essential site features, performance, and analytics
Information from third parties
- Logistics partners and carriers, if needed to provide services
- Public sources and business directories
- Background or credential verifications when permitted by law and applicable to a role
How we use information
- Provide and operate our services, including warehousing, cross-docking, fulfillment, and customer support
- Communicate about quotes, orders, deliveries, billing, and account matters
- Maintain security, prevent fraud, and enforce terms
- Analyze and improve our website, workflows, and customer experience
- Evaluate applications, schedule interviews, and manage our talent pool
- Comply with legal obligations and respond to lawful requests
Legal bases (EEA/UK visitors)
Where GDPR applies, we process data based on one or more of the following:
- Performance of a contract or steps prior to entering into a contract
- Legitimate interests (e.g., site security, product improvement, B2B communications)
- Consent (e.g., certain cookies or optional communications)
- Legal obligations
Cookies and analytics
We use essential cookies for site functionality and may use analytics to understand site performance. You can control cookies via your browser settings and, where available, our cookie banner. Disabling certain cookies may affect site performance.
How we share information
We do not sell personal information. We may share information with:
- Service providers who help us run our website, forms, communications, analytics, and secure file storage
- Logistics and carrier partners to fulfill services you request
- Professional advisors and auditors under confidentiality
- Authorities when required by law or to protect rights and safety
- Another entity in connection with a business transaction (e.g., merger or acquisition)
Data retention
We keep information only as long as necessary for the purposes described above.
- Customer and operational records: for the duration of the relationship and as required by law
- Contact and support inquiries: typically 12–24 months
- Job applications and talent pool profiles: typically up to 24 months or as required by law
We may retain data longer if needed to comply with legal obligations or resolve disputes.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure. If you believe your data has been compromised, contact us immediately at contact@fulcrosspro.com.
Your choices
- Marketing communications: you can opt out of non-transactional messages by following unsubscribe instructions or emailing us
- Cookies: manage via browser settings and, where available, our cookie banner
- Careers: you can update or request deletion of your talent pool profile by emailing us
Your privacy rights
Depending on your location, you may have rights such as access, correction, deletion, portability, objection, and restriction.
California (CCPA/CPRA)
California residents can request to know, access, correct, delete, and opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise rights, email us at info@fulcrosspro.com with “California Privacy Request” in the subject. We will verify your request and respond within the time required by law. You may use an authorized agent subject to verification.
EEA/UK (GDPR)
If GDPR applies, you may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests. Where we rely on consent, you may withdraw it at any time. To exercise rights, email info@fulcrosspro.com.
International transfers
Our website and services are operated in the United States. If you access from outside the U.S., your information may be transferred, stored, or processed in the U.S. Where required, we use appropriate safeguards (such as standard contractual clauses).
Children’s privacy
Our website and services are not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will take appropriate steps.
Third-party links
Our website may link to third-party sites or services. Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. Significant changes will be posted on this page.
Contact us
For questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:
Email: info@fulcrosspro.com